You can delete your VIS.finance account at any time. There are two ways to ask.
In the app
Sign in, open Settings, then Account, then choose Delete account. You confirm once, and the deletion runs straight away.
By asking us
Use our contact page, or the Help and feedback thread inside the app, give the email address on your account and say you want the account deleted. We reply to that address to confirm the request is yours, delete the account, and tell you when it is done.
What is deleted
Your profile and all of your financial data: uploaded statements, bank connections, portfolio and transaction records, budgets, notifications and settings. The deletion is permanent and cannot be undone.
What is kept, and why
If you received regulated financial advice from us, New Zealand law requires us to keep the records of that advice for seven years. Invoices are kept for seven years under New Zealand tax law. Nothing else is kept. Once the legal retention period ends, those records are securely deleted or anonymised.
Full details are in section 12 of our Privacy Policy.